Support Features
GIT’s SAP Application Maintenance support features — methodologies, services and tools forged from years of success – keep your SAP implementation running seamlessly and without breaks. Strict implementation of SLAs ensure that uptime is maintained at all costs.
SAP Certified
Mission-Critical Support
- All business-critical processes are supported on a 24/7/365 basis
- Immediate resolution based on SLA
- Reduced unplanned downtimes to ensure continuous and effective business performance
Standard Application & Quality Management
- ASAP methodology supports cost-effective and prompt implementation of services
- Run SAP methodology optimizes the implementation and ongoing management of end-to-end solutions
- End-to-end support standards and best practices, streamlines projects, simplify and optimize end-to-end operations and reduce total cost of ownership for SAP solutions
Technical Quality Checks
- Covers SAP Critical alert, GoLive for version and major upgrades, OS/DB migration check, etc.
- Preempt/resolve top-issues and de-escalate critical situations throughout implementation, projects and maintenance
- Reduce time and budget for implementation and innovation
- Improve system performance, availability, stability and data consistency
- Proactively mitigate risks
SAP Solution manager/application lifecycle management
- Built-in documentation assistant for central documentation of processes, system landscape, custom code and partner applications
- Integrated service desk, root-cause analysis, central monitoring, automated alert system, end-user experience monitoring and change-control management
- ITIL-based standardized and integrated application life-cycle management
SLA-bound production down support
- Support advisory center main interface between, customer, partner and SAP (24/7)
- Root-cause analysis for priority 1 messages (very high), and production down times (24/7)
- Service desk integrated with E2E root-cause analysis for handing all SAP tickets (24/7)
- SAP application maintenance support (24/7)